What to do if your account is suspended

If your account has been suspended, you will not be able to use the app until it is restored. You will see a clear message that explains what happened instead of a confusing error.

This can happen if your account was paused for review. It does not mean your data is gone.

What you can do

From that screen, you can:

• Contact support to ask why your account was suspended and what to do next
• Sign out if you want to switch to a different account

If your account is restored

You do not need to do anything special. Once your account is active again, you will be taken back to the app automatically.

If you think the suspension is a mistake or you are not sure what to do, contact support and include the email address you use to sign in so we can help you faster.